ERA BILER A/S, Frederikssund

Celius

Oct 2021

My experience with Toyota Frederikssund! I have a small Aygo with automatic transmission. It happened that when the speed went below about 5 km/h it would go into neutral/neutral and thus could not pull until I stopped completely and then waited 3-5 seconds. Then I could drive on. It had better be looked at. On 2 September, Toyota Frederikssund gets the car. 10 September they then looked at it and they think it is either the control computer or the clutch (DKK 8,000). However, they don't know because it doesn't show any errors. The operator thinks it's the control computer and thinks we should change it for DKK 20,000. Since we've looked a lot ourselves at what the cause could be, we ask if you can't just reset it and then see if it's the one causing problems. He was very hesitant about that, as it could mean that the car could no longer drive. Since it is already in pieces, we say that this is what we would like to have done. So they try that. On September 14, they then tried to reset. It didn't work, so now he's sure it's the clutch. It costs 4125 in materials and 3875 in wages. We accept that. On September 15, we are told that the spare part is delayed, so it will not arrive until September 22. 16 September we therefore make an agreement to rent a car through them, as we cannot do without another car. Price DKK 800 for the few days until the 22nd. On 23 September, we are informed that the car has been fixed and we can come in and pick it up. I get the rental car vacuumed and washed, so it's clean and tidy and go in and hand over the keys. Pay the bill of DKK 8660, get in the car and drive towards the exit from the dealership. When I stop the car it does the same number. So it is not made! Back in and get rental car back and told I can just keep it and they will contact me. 27. Must contact Toyota yourself. They don't have time for the rest of the week, so have to wait until the following week. Oct. 5 Gets call from Toyota. They have found the error and fixed it. Syncromesh is broken in the gearbox and it costs DKK 3900 more. Despite clear agreement to call before doing anything, this has not been done as he was too busy to call?!? Oct. 7 I go in and pick up the car. Talks quietly about what has gone wrong and tells me that I am not satisfied that things have been done to the car without an agreement, and that it was obviously not the clutch that was wrong with it, so it was DKK 8,000 straight out of the window. There isn't really any dialogue, only education that it may well be that the clutch wasn't dead, but that it was worn and had to be replaced soon. Very possible, but it shouldn't be now! I am asked to fill in a piece of paper with data about me on it. They ask for my CPR number. They have no use for that as long as I don't have to take out a loan, so they don't get that. In addition, yes has already been ticked, they are welcome to contact me with information and advertising. Of course I cross that out. I am informed that they cannot register me in the system if they do not get my social security number, but since it is not a requirement that they must have a social security number, since they do not have to apply for a loan for me or are a public body, will I obviously do not give it. The workshop manager sits down at the computer and is quiet for 2-3 minutes. Then comes over with a piece of paper and says: Now I think you should go out and take your car and then you can find another workshop in the future. I've probably got my car fixed. But there is now no light in my gear selector, it sounds like a fishing cutter when idling and my clutch has been changed for DKK 8000, although it was not yet necessary. Well, yes, and then I'm not allowed to come to Toyota Frederikssund anymore (Erabiler). More than 4 weeks to fix my car and then they boast that they have their heart in the right place and have good service. I disagree! Never buy Toyota again. Update. There has been subsequent damage to the gearbox that was made, but they were quick to take responsibility and it seems that very positive changes have taken place. Therefore, my review has also changed from 1 to 3 stars.

else marie ellegaard

Aug 2023

Was met by a very service minded and flexible employee. Really good experience.

Ellen Holm-Larsen

Aug 2021

Good and fast service. I was told they were a bit pressed. But they looked at the tire pressure, the light was on. The tire was obviously punctured. Quickly patched so I almost reached my appointment💪👍🎈

Hc Nikolaisen

May 2021

Tire change and safety check. Everything as agreed and faster service. Only managed 2 cups of hot chocolate all while the tv2 news flickered on the screen. Comfortable chairs. Would love to come again

Tina Kjærsgaard

Jul 2022

Thank you for always good and friendly service. Great helpfulness and friendliness, thank you. I will always come back here. Sincerely. Tina

Martin Vismark

Jun 2020

After the tire change, the tire workshop had not updated the tire pressure system, so it reported an error. The error was discovered the day before the car holiday. Called without much hope that they could help the same day. An hour after calling it was fixed. Fantastic service. Can only recommend using this workshop.

Anker Hansen

Aug 2020

Really good service. Can only be recommended. Acute problem with defective ignition coil. Corrected from 12/8 afternoon ready 13/8 morning. I call that SERVICE No. 2 wagon for service 13/8 it moves. So the carriage with defective T.coil only rep. Then service the above It had to be serviced today 13/8 20. Thank you very much. For quick help. Sincerely. Anchor Hansen

Bente Kvistgaard

Mar 2021

Great service. Thanks to Dennis. Felt very welcome and received very good guidance.