Brøndum Andersen Autogården A/S

Jesper S

Sep 2023

After having my car serviced at Citroën Frederikssund, I was given a questionnaire so I could review my experience. The experience was not up to a 12, so I will then make a review. There is no response to my review, so I don't think about it any more. A year later, when I have to have my car serviced, I call Citroën Frederikssund again to make an appointment. When they look up my plate number I am told their system is down and they will call me back. Since it doesn't happen, I myself call them again the next day. They tell me that due to the bad review I made a year ago, I was no longer welcome at the workshop and they would not service my car. I ask very confused how this can be, after which they tell me that my bad review had followed them for a whole quarter (how is that possible?). And that I am therefore not welcome. I ask several times whether it is possible to have my car serviced, as the workshop is close to where I live. But after 10 minutes, when the customer advisor has been talking offhand, I have to give up. And don't really want to be a customer there anymore. I think it is really absurd that you are offered to review a repair shop if they still can't bear to hear the truth. I think there must be others who have also had a bad experience.

Lotte Valsted

Jan 2024

Really good car dealers. Good service

Michael Westergaard

Jan 2018

Broke down with my Swedish registered C5 on a trip in DK (Frederikssund), and had the car driven with Dansk Autohjælp to the local Citroen dealer. However, the overall impression I got was that they would rather be free to have anything to do with the case. They could only look at the car in 3-4 days, and the immediate price estimate seemed unrealistically expensive. When I inquired about a loaner car, (paid by my insurance company) everything was suddenly booked, despite the fact that I had just overheard a telephone conversation between the seller and another customer that they had plenty of loaner cars, and it was absolutely no problem . I give 1 star because the car could stand for a week on your lot.

Claus Jensen

Aug 2021

I have bought a Citroen Grand Picasso, the seller's name was Andreas, an incredibly pleasant man, professionally skilled and really customer oriented. Thank you for your wonderful manner and thank you for the transaction. A BIG thank you to Anders at the workshop, who with his professional knowledge told me about all the technical stuff, Citroen can only be proud to have people like you employed. Mr. Claus Jensen.

Jesper “PJSF” S S

Apr 2023

High prices! Bad service! Angry employees!

Brian Jensen

Apr 2021

Nice service and nice people can definitely recommend them if you need the car serviced 👍👍👍

Niels Rasmussen

Dec 2018

I feel really well treated at Citroen in Fredrikssund. We always make good agreements with each other, and I am very satisfied with the service. Wh Niels Rasmussen Hill crest

Brian Seisbye

Feb 2022

Alternative telephone system, and difficult to find their information online as email, only to not need it afterwards 😂